FAQ

πŸ›‘οΈ The OutShield – Frequently Asked Questions (FAQ)

❓Are your products authentic?

Yes β€” 100% guaranteed. Every item sold on The OutShield is verified by our in-house team and trusted suppliers. We only deal with genuine products from top brands like Jordan, Dior, Louis Vuitton, Yeezy, and more.

❓How do you source your products?

We work directly with verified suppliers and trusted retail partners to bring you exclusive deals on premium items β€” at prices below market value.

❓Do you accept returns or exchanges?

We accept returns for store credit withinΒ 14 days of delivery, as long as the product is unworn and in original condition.
Note: Final sale on limited drops and hype items.

❓How long does shipping take?

  • USA / Canada: 5–10 business days

  • Europe: 7–12 business days

  • Rest of the world: 10–15 business days
    You’ll receive a tracking number via email as soon as your order is processed.

❓Can I trust you? Why should I buy from The OutShield?

Absolutely. The OutShield is built around trust and transparency:

  • Every item is verified before shipping

  • We offer secure checkout

  • Our team is available 24/7 on Instagram or via email
    We protect every customer β€” that’s our shield.

❓Do you offer tracking?

Yes. All orders come with real-time tracking via email once your order is shipped.

❓I've seen lower prices here than elsewhere. Why??

We work differently. No middlemen, no markup.
Because we buy directly from verified sources, we offer you premium sneakers and designer wear for less β€” with the same authenticity guarantee.

❓How do I contact you?

You can reach us at: